Terms & Conditions

Notes

Please bring change of clothes & towels and cash in Mexican Pesos for Cenote Entrances.

No sunscreen / mosquito repellent or any chemical product to be applied on the skin for all in water activities for conservation purposes.

Schedule can be adapted and subject to changes due to logistical, availabilities and weather conditions. Such modifications are not grounds for a refund if alternate diving options are made available.

Cenote Diving

Any overhead diving is an advanced type of diving that require good buoyancy control and awareness. While we are planning all dives according to the diver’s experience, it is up to the discretion of our specialized cave / cavern guides and instructors to assess a person’s ability to proceed, adjust or terminate the dive plan and / or the dive for the divers’ safety and conservation of the cavern / cave.

Cameras in Cenotes

Please be aware that all Cenote Cavern Diving Experiences happen on privately owned land, hence the owners fix their own rules. Cameras are allowed in most of the Cenotes, however some will ask a cover charge for their use underwater, and some are not allowing them at all. This camera fee is going exclusively to the land owners. Kindly make us aware if the use of your camera is a priority for you so we can plan the dives accordingly.

Bullshark Observation Diving, Whaleshark / Sailfish Pelagic Encounter

Please keep in mind that while there is a very high success rate of sightings during our excursions, we’re still going in their natural environment. Hence we cannot control the number of animals you will encounter, and there is always a chance they could not be seen at all.

Students only

Students are paying for a course, but certifications must be earned. We will do our utmost to get your skills and knowledge up to scratch, and if this means extra dives or academic sessions, so be it (extra rate will apply if necessary). We recommend our students to plan at least 2 extra days for make ups / weather conditions / sickness / mid-course breaks or other unforeseen events.

Equipment rentals

Our equipment is well maintained and cared for our divers comfort. When renting our equipment, the diver is accepting responsibility for its care. If an equipment is damaged or lost due to negligence or misuse, the diver is accepting to bear the cost of repair, or replacement if necessary.

Equipment storage

We will happily keep your equipment in our storage during the duration of your dive trip with us. If you choose to do so, divers accept that our company do not bare the responsibility of loss, damage of theft that could occur to their equipment.

Booking

Booking confirmations require a 50% or 100% deposit depending on the season. Bookings are considered confirmed upon confirmation of reception. Payment must be settled in cash in Mexican Pesos at daily rate preferably or USD on arrival before the start of your trip. Deposits for all diving / non diving activities & room rentals bookings are non refundable. Any cancellation less than 24h before your first day of diving will be fully charged.

By confirming your reservation, you accept all of the above terms & conditions.

Thank you for your understanding and cooperation.